Technical Service Supervisor, UK & Ireland
Full-time
About our client:
Our client is an international manufacturer with a well-established European and global service organisation. They are seeking a Technical Service Supervisor to take operational and technical ownership of their Technical Service function across the UK and Ireland.
The role combines hands-on leadership of a regional service team with direct accountability for service quality, resource planning, customer satisfaction and compliance with global service standards. The role holder acts as the central point of contact for Technical Service in the UK and Ireland, and as a key interface between Technical Service, Technical Support, Sales, Warehouse, and the wider European and global organisation.
RESPONSIBILITIES
Leadership and Staff Development
Technical and disciplinary management of the Technical Service team in the UK and Ireland
Conducting appraisals, development discussions and target-setting meetings
Coaching, mentoring and supporting the professional development of team members
Onboarding new employees and coordinating relevant training and certification
Fostering a performance-oriented, accountable, customer-focused team culture
Operational Management
Responsibility for capacity, deployment, resource and holiday planning across the region
Coordinating and prioritising service activities against customer requirements and business priorities
Supporting technical and customer-related escalations
Ensuring cost-conscious, efficient use of available resources
Monitoring timely completion of maintenance, calibrations, installations and repairs
Quality and Performance Management
Defining, analysing and managing relevant Technical Service KPIs in line with the wider European organisation
Ensuring compliance with global Technical Service processes, procedures and quality standards
Identifying areas for improvement and initiating corrective and improvement measures
Supporting internal and external audits
Customer and Interface Management
Acting as the central Technical Service contact for strategically important customers and escalation cases
Working closely with Sales, Technical Support, Warehouse and other internal departments
Supporting the introduction of new products, services, tools and processes
Providing regular operational and performance reporting to the EU Technical Service Manager
Organisation and Areas of Responsibility
Responsibility for tools, measuring equipment, test equipment and other service-related equipment
Supporting budget planning, forecasting and ongoing cost control for the regional service organisation
Ensuring compliance with applicable health and safety, regulatory and internal company policies
MINIMUM QUALIFICATIONS
Completed technical vocational training or an equivalent technical qualification
Management experience or demonstrable leadership capability
Experience in operational service management, resource planning and coordination of technical teams
Experience in KPI management, process management and continuous improvement
A valid driving licence
PREFERRED QUALIFICATIONS
Several years of professional experience in Technical Service, Field Service, or a comparable technical environment
Further technical or commercial training
Strong communication, organisational and decision-making skills
An entrepreneurial mindset and the ability to work independently
Willingness to travel throughout the UK and Ireland, and to European and global headquarters when required
How to Apply:
To apply, please send your CV, to info@harringtonrecruitment.com. We kindly ask you to include "Technical Service Supervisor, UK & Ireland" in the subject line of your email.